Help

Need a hand with Odysto? Email support@odysto.com. We read every message and aim to reply within a few days.

Forgot your password

On Log in, tap Forgot password? and enter your email. If it has an Odysto account, we’ll email you a code. Enter it in the app, then choose a new password. The code works once, for 10 minutes. Nothing yet? Check your spam folder, or ask for a new code after a minute.

Report a problem

Tell us what you were trying to do, your app version and your iPhone model. Screenshots help, but hide anything private first. Never send us your password or a sign-in code: Odysto support will never ask for them.

Report content or a traveller

Tap Report on a trip, photo, comment, review, tip message, live update or profile. Choose a reason and add a note if it helps. You can also block a traveller. We aim to review reports within 24 hours.

If someone is in immediate danger, contact your local emergency services. This inbox isn’t an emergency service.

Download your data or delete your account

Open Settings and choose Download all your data or Delete account. Deleting asks you to confirm with your password, or by signing in again with Apple or Google. The cleanup carries on after you close the app. The original photos on your phone are never touched.

Can’t get into your account? Email us. We’ll need to confirm it’s yours before we change anything.

Privacy

For questions about your data or to use your privacy rights, email privacy@odysto.com. Read the Privacy policy and the Terms of use.